Legal & General has received half a million calls to its underwriting helpline since launching ten years ago.
The provider says its medical underwriting technical advice line receives an average 250 calls a day.
The line gives advisers direct access to experienced risk assessment staff allowing them to discuss cases before submitting the application.
Typical queries include medical evidence requirements, potential medical loadings, residency queries and occupation queries.
L&G chief operating officer for protection Adrian Clark says: “Understanding the evidence requirements, and whether there will be adverse terms applied, makes customer management easier.
“We’ve helped thousands and thousands of advisers give better service to their clients as a result of our helpline.”
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